Someone called and asked for our prior IT manager (whose ext apparently was the one I’m using now). Well-trained, I politely told her that he doesn’t work here anymore, and asked her if she’d like me to transfer her to our new IT manager (my superior). She gladly said yes and thanked me. But in fact, my “superior” has already told me that he won’t be in after 4pm… I thought it’s too much trouble to explain that, so I just transfer her to his ext and hopefully she will leave a msg :)
Well, I think I can do better next time.
Oh and there’s another thing. This morning I almost mistaken one of our dealer (or customer?) to telemarketing guy and almost followed my boss’ example and shouted at him. Fortunately I realized what he’s really up to before I formed the words. I guess I’ll need to pay more attention what people are saying, cuz it’s so easy to wonder and not knowing that I’m not actually listening when they speak in English! XD